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Job ref no.: CT/SL/CSA
SGS Hong Kong Limited

Customer Service Associate/Executive

SGS Hong Kong Limited

Company Profile
Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Flexible working hours
  • Insurance plan
  • Medical plan
  • Paid overtime
  • Shuttle bus
  • Work at home
  • … + 4 more

Responsibilities:

  • Handle incoming email and phone enquiries
  • Deliver customer satisfaction through excellent service quality
  • Solve problems and analyze information accurately with appropriate speed
  • Make decisions through appropriate actions required to solve queries within guidelines
  • Prepare proposal, quotation and agreement for the customer
  • Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner

Requirements:

  • High Diploma or above in any subjects
  • Min 1 year experience in customer services
  • Good command of both written and spoken English and Chinese, including Mandarin
  • Good communication skill, outgoing and initiative

As a caring company, SGS not only offers a competitive remuneration package but also offers staff caring items to the right candidates, including:

  • 5-day Work Week 
  • Double Pay and Performance Bonus
  • Dental and Medical Benefits
  • Accident Insurance and Life Insurance
  • Annual Leave
  • Birthday Leave
  • Paid Maternity Leave, Paternity Leave, and Marriage Leave
  • Career Advancement Opportunities
  • On-the-Job Training 
  • Education and Training Subsidies
  • Free Shuttle Bus Service
  • Employee Assistance Program (EAP)
  • Staff Activities 

Interested parties please send your full resume with expected salary and date available by clicking Apply Now.

(Data received will be kept confidential and used for processing application only.)

More job information
Job ref no. CT/SL/CSA (CT3116787-01#0105)
Salary
  • N/A
Job Function
Industry
Location
  • Fanling
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • Asso. Deg or High Dip
  • Degree
  • Master's degree