Posted on 2021-10-11

Customer Service Call Center Support

E.C. Fix Technology Limited

 

(Day shift) working hour: 08:00am-23:00pm ( @9 hours per day follow roster duty, 5 days shift per week)
Salary Range: $16,000 - $17,500 x 13

(Night shift) working hour: 23:00pm-08:00am ( @9 hours per day follow roster duty, 5 days shift per week)
Salary Range: $18,000 - $19,500 x 13

Job Responsibilities:

  • Handle enquiries (hotline, email, whatsapp, etc) from customers in a high-quality service standard
  • Knowledge of basic I.T. technology (O365 usage: Word, Outlook, Excel, Power point..
  • Call out to customer to facilitate daily operations
  • Provide good customer services to clients
  • Handle customer complaint and feedback to operation to settle the case with customer satisfactory
  • Log and report the enquiries data timely and accurately
  • Assist to prepare the service data report for management review regularly
  • Perform ad-hoc task as required by supervisor

Job Requirements:

  • College graduation or above
  • Good communication skills and details oriented
  • Good command in spoken Cantonese, English and Mandarin
  • Good team player and can work under pressure
  • Proficiency in Microsoft Offices, e.g. Outlook, Word, Excel, etc.
  • Diploma / High Diploma or above in Information Technology  or related discipline will be in advanced consideration.
  • Able to work independently and self-motivated
  • Hands-on experience in Windows support is an advantage  

***** Please provide your expected salary in your CV for reference *****  

Interested party, please send your details resume with current and expected salary to our Human Resources Department by clicking Apply Now.

MS WORD Format ONLY. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

 

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Salary
  • 16,000 - 20,000 / month
Job Function
Industry
Location
  • Taikoo Shing
Employment Term
  • Permanent
  • Full-time
Experience
    N/A
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Benefits
  • 5-day week
  • Gratuity
  • Medical plan