Job ref no.: CT3116508-01#1270

Customer Service Call Centre (PENSIONS, LIFE INSURANCE) Senior Officer/Officer/AO/Assistant

Polaris Consultancy Limited

Polaris Consultancy Limited reaches 19th Anniversary.

 **Visit our Website: http://www.polariscl.com.hk/ for job details. 

 

On behalf of clients, we are seeking high calibre candidates for the following:
 

Positions:  Customer Service Call Centre (Life Insurance, Pensions) - Senior Officer/Officer/Assistant Officer/Assistant

Positions offered would be depending on the qualifications and experience of the candidates.   

RESPONSIBILITIES: 

To execute any of the following job functions    

a).  Assistant Officer  (Pensions Customer Service Call Centre) 

  • Handle MPF & ORSO enquiries through hotlines and e-mails
  • Follow up customer enquiries and feedback with good quality standard 
  • Ensure the delivery of service meet with our service standard & comply with regulatory requirements
  • To assist junior colleagues in handling complaint cases/ demanding customers

b).  Assistant (Pensions Customer Service Call Centre) 

  • Handle MPF & ORSO enquiries through hotlines and e-mails
  • Follow up customer enquiries and feedback with good quality standard 
  • Ensure the delivery of service meet with our service standard & comply with regulatory requirements

c).  Senior Officer/Officer/Assistant Officer Customer Service (Life Insurance Call Centre) 

  • Handles enquiry on broad range of services issues from customers via hotline and walk-in services
  • Liaises with internal department, channels and customers on reply of enquiry and completion of requirement
  • Handle complicated complaint from all channels, carry out investigation and liaise with relevant parties to obtain relevant information for decision making, propose resolutions / obtain approval from higher level and record the case details
  • Conduct various outbound call with documented protocols
  • Performs policy conservation with documented protocols
  • Handles non-standard bilingual written inquiry
  • Participates in customer service-related projects
  • Mentors junior staff on the daily operation of customer service
  • Recommends projects to improve the workflow and service in the team

d).  Officer (Life Insurance Call Centre)

  • Be responsible for handling enquiries / feedback of customer and bank representatives and delivering quality customer service. 

REQUIREMENTS  

1.  General Requirements 

  • Degree holder with professional insurance qualification (e.g. FLMI or ICA), passed some  IIQE papers
  • Good Knowledge of Life Insurance or Pensions aspects.
  • Strong analytical and problem solving skills.
  • Able to work under high pressure with professional business acumen.
  • Excellent leadership, interpersonal and communication skills.
  • Familiar with MS Word, Excel & PowerPoint.
  • Proficient in spoken & written English & Chinese (Cantonese & Mandarin). 

2.  Experience Requirements 

a).  for Assistant Officer (Pensions Customer Service Call Centre) requires a year's experience in banking and financial industries, preferably in call centre / customer service related, passed in MPF Exam preferred.

b).  for Assistant  (Pensions Customer Service Call Centre) requires some experience in banking and financial industries, customer focused with positive attitude & communication skills.  Willing to take examination for MPF.

c).  for Senior Officer/Officer/Assistant Officer Customer Service (Life Insurance Call Centre) requires 4 - 7 years in Customer Service with good knowledge of insurance industry with good knowledge of life insurance

d).  for Officer (Life Insurance Call Centre) requires 1-2 years working experience in life insurance with solid customer relationship management experience

Notes: Position offered would be depending on the qualifications and experience of the candidate. 

**Visit our website:  http://www.polariscl.com.hk/ for job list and more details. 

Application Method

Quoting job title by sending Word resume directly to:

Teresa Choy
Polaris Consultancy Ltd
Enquiry: 852-25811913
 

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3116508-01#1270
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 3 years - 8 years
Career Level
  • Middle management level
Education
  • Degree