Job - Customer Service Consultant Opportunities (English & Cantonese/ Japanese/ Korean Speaking), Burberry Asia Limited
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Burberry Asia Limited

Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.

Customer Service Consultant Opportunities (English & Cantonese/ Japanese/ Korean Speaking)

Job Ref.85563

As a Customer Service Consultant, you will be an important part of the regional (Asia Pacific) and global Customer Service Team shaping the journey to transform the customer experience into being best in class. Through your passion for the brand and product and expert product knowledge you will provide a personalised experience for customers.

Requirements:

  • You will be dealing with customers via phone, chat, social media and email dialogue
  • You will use your empathy and intuition to anticipate and understand customers’ needs
  • You will be an enthusiastic advocate for the brand, product, seasonal collections and product innovations and use your knowledge to address customer needs 

Personal Profile:

  • Excellent command of spoken and written English
  • Excellent spoken Cantonese & English/ Japanese/ Korean with good writing skills
  • Passion for fashion and luxury brands
  • Ideally some experience in Customer Service or possess a natural flair for dealing with customers
  • Strong multi-tasking and computer skills
  • Enjoys working in a small team  

From the moment that you join our team we aspire to make your employment experience a memorable and engaging one. Our people are passionate and proud of Burberry and our product; this energy, attitude and spirit define us. If you are energetic, hardworking and thrive in a collaborative and fast paced environment then please click the link to apply for this job or visit our website https://burberrycareers.com/asia/ . Potential candidate will be invited for an interview within 8 weeks.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Job Ref No.
85563 (CT3102216-01#0600)
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