Job ref no.: CT3115413-01#2233

Customer Service Coordinator (Temp)

Damco Hong Kong Limited

  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan

General Description of the position

  • The Customer Service Coordinator will be responsible for maintaining good relationship with clients and providing the best logistics solutions to fulfil clients’ requirements.


Key Responsibilities

  • Monitor proper administration pertaining to order creation and shipments arrangement
  • Answering to customer’s inquires and handling of customer’s complaints Issue
  • Act as key interface to the customer providing day-to-day logistics support
  • Coordinate with freight forwarders for direct shipment arrangement
  • Alert respective parties when there are changes on sailing schedule
  • Up keeping shipment logs and ESI
  • Checking invoice/ packing list by using documentation checklist
  • Sending final pre-alert document timely
  • Create credit/debit notes to customers
  • Work Location: Kwai Chung
  • Working period: April - September 2018


Who we are looking for

  • Minimum 2-3 years of relevant experience of shipping/supply chain management in large MNCs
  • 4PL or similar Control Tower experience an advantage
  • Solid logistics background is a must
  • Experience of managing multiple clients and customer processes including complaints/claims handling, problem solving, freight/shipment/PO management
  • Good analytical skills, thinking outside the box
  • Good communication and time management skills;
  • Good command of both written and spoken English and Chinese (especially English)
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Immediate available is preferred


We offer competitive salary and benefits package including: 5-day week, 13-month salary, annual leave, non-contributory/mandatory provident fund scheme, medical & dental scheme, and ample career development opportunities to successful candidates. Interested parties, please send your full resume to us with latest salary history and expected salary by clicking Apply Now. Shortlisted candidates will be arranged for interview.

All information provided will be treated in strict confidence and personal data will be used solely for recruitment purpose. Unsuccessful candidates may be considered for other vacancies in our group. Applicants who are not contacted within 6 weeks shall consider their application unsuccessful and it will be kept for future reference. All unsuccessful applications will be destroyed within 12 months.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3115413-01#2233
  • N/A
Job Function
  • Kwai Chung
Employment Term
  • Full-time
  • 2 years - 3 years
Career Level
  • Entry level
  • N/A