Job ref no.: CT3116508-01#1658

Customer Service Coordinator

Polar Air Cargo Worldwide, Inc

Benefits
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Medical plan
  • Transportation allowance

Major Job Accountabilities:  

  1. Respond to customer’s questions, problem, requests and/or complaints
  2. Follow up all discrepancy/irregularity cases
  3. Handle CCA/amendment requested by customer
  4. Trace missing cargo and follow-up on tracers
  5. Track and trace on-forwarding cargo
  6. Provide freight status alert and/or prove-of-delivery to customers
  7. Coordinate with Interline to get on-forwarding space and ad hoc rate
  8. Monitor export/import vendor’s performance
  9. Monitor import handling and randomly re-weigh inbound shipments for CCA
  10. Perform other duties as assigned by supervisor

 

Qualifications: 

  • Bachelor’s degree in related field or have equivalent experience
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Have a focus on customer service
  • Attention to detail
  • Have a problem solving mindset
  • Ability to be resourceful and adapt to shifting priorities
  • Must be flexible and be available to work outside of scheduled hours as needed
  • Must possess integrity, honesty and strong work ethic
  • Eagerness to learn and willingness to contribute to the role
  • Proficiency in the English and Chinese (Written/Verbal) is a must
  • Excellent oral and written communication skills
  • Ability to work independently and as a member of a team
  • Able to work in a very fast paced environment

Interested parties please apply with full resume including current and expected salary by clicking Apply Now.

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More job information
Job ref no. CT3116508-01#1658
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
    N/A
Career Level
  • Entry level
Education
  • Degree