The role of CS Coordinator is to ensure customer satisfaction by perform full order life cycle management from quote to invoice. It is key for this role to work in close collaboration with sales team, designers, as well as various vendors.
Support order fulfilment process from quote to invoice by:
Apply established pricing methodologies to prepare quotation
Check PO details including product specifications, price, shipment & payment terms etc.
Order input to SAP system and process PO to factory
Follow up the order processing with factory closely
Handle shipment documents when necessary
Provide quality customer service by:
Handle customer enquiries
Monitor and resolves customer complaints
Maintain good relationship with vendors
The product development schedule is tight during peak season
Need to communicate with a lot of related parties at the same time
Knowledge and Experience:
Higher Diploma or above
Minimum of 2 years work experience in manufacturing related customer service
Knowledge on ERP system processing would be an advantage but not a must
Details minded, patient and be responsible
Interested parties please click Apply Now to apply job
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International Paper is a leading global producer of renewable fiber-based packaging, pulp and paper products with manufacturing operations in North America, Latin America, Europe, North Africa, Asia and Russia. We are headquartered in Memphis, Tenn., and employ approximately 55,000 colleagues located in more than 24 countries. For more information about International Paper, our products and global citizenship efforts, please visithttp://www.internationalpaper.com/
At International Paper, our approach to privacy and data protection begins with our values: we are committed to doing the right thing, for the right reasons, all the time. We support the communities in which we live and work and are always looking for people who are interested in exploring the infinite possibilities of a career at International Paper.