Job ref no.: CT3117490-01#4860

Customer Service Engineer

ICD Security Solutions (HK) Ltd

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Paid overtime
  • … + 1 more

Here is a career opportunity to assume a position

  • where you are valued and trusted as a person
  • where you can express your talents
  • where you can enjoy a supportive management
  • where your achievements are recognised
  • where your opinions count
  • where you can work with a team of excellence
  • where you can grow and develop a career, not just a job

if this is what you are looking for, we want to hear from you!

 Position Responsibilities: 

  • Achieve customer satisfaction.
  • Attend case promptly and resolve issue efficiently.
  • Develop technical knowledge.
  • Ensure all log report file are properly written and confirmed by customer.
  • Complete routine preventive maintenance promptly and thoroughly.
  • Minimise cost for service delivery.
  • Ensure documentation and drawings accuracy and comprehensiveness.
  • Ensure all work are up to ICD's standard quality.
  • Drawing preparation.
  • Attend non-business hour's emergency hotline call. (Overtime allowance is applicable)
  • Supervise subcontractor workers.
  • General errand to assist team technically.
  • Knowledge development such as access control, video, and alarm.
  • Report to service department manager.


  • 1-2 years relevant experience is preferable
  • Basic IT knowledge in hardware, network and database
  • Strong sense of responsibility, self-motivated with good interpersonal and communication skills, problem solving skills
  • Hard working and able to work under pressure
  • Willing to learn and grow
  • Outgoing personality, ability to listen, and positive spirit
  • Familiar with MS Office and AutoCAD
  • On duty is required (Overtime allowance is applicable)
  • Holder of Security Personnel Permit (Cat D) is preferred


We offer 5 days work, competitive salary, bonus, medical & dental benefits, best-in-class training and development, attractive career advancement opportunities to the right candidate.


To apply for this position, please send your cover letter, resume, and expected salary by clicking Apply Now


For more information about ICD, please visit our website:


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More job information
Job ref no. CT3117490-01#4860
  • N/A
Job Function
  • Kwun Tong
Employment Term
  • Full-time
  • 1 year - 2 years
Career Level
  • Non-management level
  • N/A