Customer Service Engineer

Giesecke & Devrient Asia Pacific Ltd

MAJOR DUTIES AND RESPONSIBILITIES include the followings. Other duties may be assigned as necessary to fulfil optimum efficiency of this position:



  • Be responsible for banknote processing systems’ installation
  • Provide service  maintenance and after sales services for banknote processing systems
  • Handle inquires and complaints from customers
  • Provide support on new product launch, demo and product presentation
  • Be responsible for service documentations (service report and spare parts transaction)
  • Spare parts inventory management and control
  • Manage and implement preventive and corrective maintenance program to ensure the banknote processing systems in customer sites are in good condition.
  • Conduct fault analysis and formulate maintenance and improvement plan
  • Compile management report and purpose recommendations for service enhancement
  • Audit and facilitate the implementation of service support to compile with safety requirement
  • Perform any ad hoc projects as required from time to time; and undertake functions and responsibilities of the company as reasonably assigned by the management



  • Degree or Diploma holder in Mechanical /Electronic Engineering /Electrical Engineering or equivalent
  • Fresh graduates may be considered as junior customer service engineer
  • Aggressive, self-motivated and able to work independently
  • Good communication skill, coordination and time management skill
  • Fluent in speaking and writing English and Chinese
  • Good Computer knowledge and literacy


An attractive package that is commensurate with successful candidate's qualifications and experience will be offered. Please apply with detailed resume including availability, current & expected salary and contact number to HR Department, Giesecke & Devrient Asia Pacific Limited, Room 3103, Sun Hung Kai Centre, 30 Harbour Road, Wanchai, Hong Kong  or apply in .com directly.


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More job information
  • Discretionary bonus
  • Insurance plan
  • Medical plan
Job Function
  • Wanchai
Work Model
  • On-site / At the workplace
Employment Term
  • Permanent
  • Full-time
Career Level
  • Entry level