Customer Service Engineer

MAJOR DUTIES AND RESPONSIBILITIES include the followings. Other duties may be assigned as necessary to fulfil optimum efficiency of this position:

• Be responsible for banknote processing systems’ installation
• Provide service  maintenance and after sales services for banknote processing systems
• Handle inquires and complaints from customers
• Provide support on new product launch, demo and product presentation
• Be responsible for service documentations (service report and spare parts transaction)
• Spare parts inventory management and control
• Manage and implement preventive and corrective maintenance program to ensure the banknote processing systems in customer sites are in good condition.
• Conduct fault analysis and formulate maintenance and improvement plan
• Compile management report and purpose recommendations for service enhancement
• Audit and facilitate the implementation of service support to compile with safety requirement
• Perform any ad hoc projects as required from time to time; and undertake functions and responsibilities of the company as reasonably assigned by the management

REQUIREMENT:

• Degree or Diploma holder in Mechanical /Electronic Engineering /Electrical Engineering or equivalent
• Fresh graduates may be considered as junior customer service engineer
• Aggressive, self-motivated and able to work independently
• Good communication skill, coordination and time management skill
• Fluent in speaking and writing English and Chinese
• Good Computer knowledge and literacy

An attractive package that is commensurate with successful candidate's qualifications and experience will be offered. Please apply with detailed resume including availability, current & expected salary and contact number to HR Department, Giesecke & Devrient Asia Pacific Limited, Room 3103, Sun Hung Kai Centre, 30 Harbour Road, Wanchai, Hong Kong  or apply in .com directly.

All information received will be kept in strict confidence and only for employment-related purpose.