China Unicom (Hong Kong) Operations Limited

Customer Service Executive(Mobile Business)

China Unicom (Hong Kong) Operations Limited

Job Highlights

  • 5-day work, from 9am to 530pm
  • Double pay and performance bonus
  • Group medical and festival allowances

1. The service management and coordination of all channels of mobile customer service;
2. Formulate and optimize the service process of all channels of mobile customer service;
3. Internal training and service capability improvement of mobile customer service;
4. Continuous improvement and promotion of mobile online customer service ability;
5. Service report audit and supervision of mobile customer service;
6. Service document and contract management;
7. Assist in the relationship and retention of mobile customers;
8. Assist in the coordination of internal and external customer complaints.

Job Requirements:

1. Bachelor degree or above, familiar with mobile business or relevant service work experience is preferred;
2. At least 3 years working experience in operator mobile service;
3. Good communication skills and active service awareness, able to listen carefully to customers;
4. Good teamwork and scheduling skills, good cross-functional cooperation;
5. Strong learning ability and Internet service awareness, continue to promote online customer service;
6. Good sense of responsibility and strong anti-stress ability, able to undertake high intensity work in stages.

More job information
  • 5-day week
  • 13-month pay
  • Discretionary bonus
  • Medical plan
  • Paid overtime
Job Function
  • Tseung Kwan O
Work Model
  • On-site / At the workplace
Employment Term
  • Permanent
  • Full-time
  • 2 years
Career Level
  • Entry level
  • Degree