Customer Service Executive(Mobile Business)
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Job Highlights
5-day work, from 9am to 530pm
Performance bonus
Group medical and festival allowances
Responsibility:
The service management and coordination of all channels of mobile customer service;
Formulate and optimize the service process of all channels of mobile customer service;
Internal training and service capability improvement of mobile customer service;
Continuous improvement and promotion of mobile online customer service ability;
Service report audit and supervision of mobile customer service;
Service document and contract management;
Assist in the relationship and retention of mobile customers;
Assist in the coordination of internal and external customer complaints.
Job Requirements:
Bachelor degree or above, familiar with mobile business or relevant service work experience is preferred;
At least 3 years working experience in operator mobile service;
Good communication skills and active service awareness, able to listen carefully to customers;
Good teamwork and scheduling skills, good cross-functional cooperation;
Strong learning ability and Internet service awareness, continue to promote online customer service;
Good sense of responsibility and strong anti-stress ability, able to undertake high intensity work in stages.
More job information
Salary
Benefits
5-day week
Discretionary bonus
Medical plan
Paid overtime
Job Function
Location
Work Model
On-site / At the workplace
Industry
Employment Term
Experience
Career Level
Education
About this company
Company Overview
China Unicom (Hong Kong) Operations Ltd is a member of China Unicom that provides telecommunication services in Hong Kong. To cope with our development, we would like to invite high caliber candidates to apply for the following position:
Customer Service Executive(Mobile Business)
China Unicom (Hong Kong) Operations Limited
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