Job ref no.: CT3123075-01#4153

Customer Service Executive (5-Day Work)(Ref:/EIM/CSE)

Computer And Technologies Software Limited

Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Shuttle bus
  • … + 1 more

 Benefits:  

  • 5-Days Work Week
  • Discretionary Bonus
  • Annual Leave 12-18 days
  • Full Paid Sick Leave 
  • Birthday Leave
  • Marriage Leave
  • Compassionate Leave
  • Full Paid Paternity Leave 5 days
  • Maternity Leave 11 Weeks
  • Overtime Meal Allowance
  • Notebook Subsidy
  • Education Subsidy
  • Examination Time-off 
  • Graduation Time-off
  • Free Shuttle Bus (Cyberport Office)
  • Multiple vacancies
  • Work Life Balance

Responsibility: 

  • Provide 1st tier support services to customers on using e-Procurement System (EPMS) and Document Management System (EIMS)
  • Assist customers to troubleshoot their usage enquiries by calls and emails promptly
  • Ensure proper tracking and follow up of all incidents
  • Responsible for maintenance renewal and contracting administration, such as prepare quotation, negotiate with customers, follow up payment receipt, document filing, etc.
  • Coordination for product delivery, helpdesk support, site visit and warm call
  • Assist in all ad-hoc tasks assigned by supervisor, including all post-sales admin tasks, project support, etc.

Requirements:

  • 2 – 3 years working experience with Higher Diploma or higher tertiary education
  • Fresh graduate with less experience is also welcome
  • Proficiency in Cantonese and English (Spoken and Written); Putonghua is a plus
  • Proficiency in Microsoft Office tools such as Word, Excel etc.
  • Good communication skill with strong sense of customer service
  • Good working attitude with strong team work morale
  • Detail-oriented and have strong sense of responsibility
  • Pleasant personality, courteous, excellent telephone manner with strong interpersonal and communication skills
  • Ability to handle multiple tasks simultaneously and work in a collaborative environment
  • Immediate available is an advantage

Free Shuttle Bus will be provided:

Route 1.   Tai Wai > Nam Cheong > Kennedy Town > Cyberport 2
Route 2.   Lam Tin > Quarry Bay > Cyberport 2
Route 3.   Cyberport 2 > Kennedy Town >  Nam Cheong > Tai Wai

As a caring company, staff development is one of our top priorities. We offer attractive remuneration packages with a wide range of fringe benefits include medical & dental insurance, education allowance, performance bonus and excellent career prospect to the right candidate. We also offer on-the-job training and specialized training programme to uplift the potential of our staff. 

Interested parties please send your detailed resume with current and expected salary by email to: [via CTgoodjobs Apply Now ] or by mail to "Human Resources Department, Computer And Technologies Software Limited, Level 10, Cyberport 2, 100 Cyberport Road, Hong Kong". Please quote the employer reference number in the application. 

In order to explore more about our growth initiatives and other job opportunities, please visit our website http://www.ctil.com/.

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More job information
Job ref no. CT3123075-01#4153
Salary
Job Function
Industry
Experience
  • 2 years - 3 years
Career Level
  • Entry level
Education
  • Asso. Deg or High Dip