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Posted on 2022-07-22
China Mobile Hong Kong 中國移動香港

Customer Service Executive (9am - 5:45pm/ 10am - 6:45pm)

China Mobile Hong Kong 中國移動香港

CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 65th on the Fortune Global 500.

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

Division:  Customer Service Centre

In this position, you will:

  • Process after-sales service orders and transactions according to pre-set procedures and time-frame
  • Handle mobile number porting requests (MNP) and abnormal cases
  • Provide operational support to Customer Service Centre
  • Communicate with internal departments to follow up order processing
  • Perform checking on customer orders provisioning process, and resolve system failure cases
  • Verify documents for service subscriptions and after-sales service requests, and correct related information
  • Handle administrative duties including filing and data input into relevant systems for statistical purpose

To be successful in this position, you should meet the following requirements:

  • Completed HKDSE/ HKALE or above
  • At least 1 year relevant working experience preferably in customer service / telecom industry
  • Detail oriented with proven ability to work efficiently and independently
  • Positive service mind set and willing to work under pressure 
  • Good knowledge of MS Excel and Chinese word processing
  • Familiar with MS Access will be added advantage
  • More experience will be considered as Senior Customer Service Exeutive

When you work:

  • 5 days/ week, shift pattern 
  • 9:00am - 5:45pm/ 10:00am - 6:45pm

What you enjoy:

  • Shift Allowance
  • Double pay
  • Discretionary bonus
  • Performance bonus
  • Shift Allowance
  • Life insurance
  • Medical insurance
  • Birthday gift
  • Marriage leave
  • Birthday leave
  • Compassionate leave
  • Staff discount
  • 5-day week

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.

Please submit your application to us by clicking the Apply Now button and send your full resume with your availability, current and expected salary to us.

More job information
Salary
Benefits
  • 5-day week
  • 13-month pay
  • Birthday leave
  • Compassionate leave
  • Discretionary bonus
  • Insurance plan
  • Marriage leave
Job Function
Location
  • Kwai Hing
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip