Job ref no.: CTT-05499
HKT Teleservices

Customer Service Executive (Beauty & Skincare Product)

HKT Teleservices

  • Flexible working hours
  • Medical plan
  • Paid overtime

We require enthusiastic service-oriented people to handle customers’ telephone and Social Media queries and requests in a professional and timely manner. You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career. If you are with strong passion, customer service skills, and would like to work in a fast-growing industry, this is the opening you have been looking for.

Major Responsibilities: 

  • Support services enquiry via income calls, email or social media communication in a prompt, courteous and professional manner
  • Identify and assess customer’s needs to achieve satisfaction
  • Maintain good customer relationship


  • Minimum Form 5 or Secondary School graduate with a pass in English, plus 1 year’s working experience in call center or electronic communication platform with strong interest in beauty and skincare products 
  • Good command of spoken Mandarin, English and Cantonese
  • Initiative, open mind, result-oriented and able to work under pressure
  • Experience in beauty & skincare retail is an advantage
  • Able to work on shift

The role comes with attractive benefits such as:

  • Paid comprehensive training programme
  • 14 days’ paid annual leave
  • Monthly performance incentive & Shift allowance (if applicable)
  • Non-Contributory Provident Fund
  • Medical Coverage since commencement date
  • PCCW Group staff discount 

For enquiries, please call: 2888 2014

To apply :
Post : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon

E-mail :

Fax : 2962 5613

PCCW is an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW. As necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services which relate to the advertised position. You may decline to provide your personal data but then PCCW may not be able to process your job application.

More job information
Job ref no. CTT-05499 (CT3115165-01#0723)
  • N/A
Job Function
Employment Term
  • Full-time
  • 1 year - 6 years
Career Level
  • Entry level
  • F.5- F.7 or DSE