Job ref no.: CTT-02685 (CT3120118-01#0607)
HKT Teleservices

Customer Service Executive (Business Customer Hotline – Microsoft Office365 Enquiry) – Join-in Bonus HK$8,000

HKT Teleservices

Benefits
  • Discretionary bonus
  • Medical plan

We require enthusiastic service-oriented people to handle customers’ telephone queries and requests in a professional and timely manner. You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.

The Job:

  • Support service / technical enquiries from end users through hotline, email or live chat
  • Deliver appropriate Microsoft Office 365 technical solutions to meet customer needs
  • Maintain good customer relationship and promote the company’s products and services
  • Shift duties including Saturdays (Sunday/Public Holiday off subject to actual business needs)
  • Working Location: Kowloon Bay

The Person:

  • Form 5 graduate or above with at least 1 year's relevant working experience
  • Proficient in PC Skills and knowledge of Windows 7 and 8
  • Know about online browsers, e.g. Internet Explorer, Chrome, Safari and Firefox
  • Open minded with strong interpersonal and customer service skills
  • Candidates with more experience will be considered for the position of Senior Customer Service Executive
  • Fresh Graduates will also be considered

We offer :

  • Structured training programme
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Comprehensive medical coverage
  • 14 days paid annual leave
  • Clear career path 

To apply :
Post : Human Resources Department, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
E-mail : telsjobs3@pccw.com

 

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request

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More job information
Job ref no. CTT-02685 (CT3120118-01#0607)
Salary
  • N/A
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree