Job ref no.: CTT-10483
HKT Teleservices

Customer Service Executive (Business Customer Hotline – Mobile Service “ Evening Shift” )

HKT Teleservices

Benefits
  • Competitive pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan

We are looking for a customer oriented service executive to act as liaison, provide mobile product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

The Job:

  • Effectively manage amounts of incoming calls
  • Identify and assess customer’s needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information to all inquiries
  • Handle business mobile & corporate solution customers mobile billing enquiries and disputes
  • Handle general change of services enquiries
  • Handle mobile related value-added-service enquiries
  • Handle Smartphone, Blackberry customer general enquiry and technical trouble shooting
  • Generate sales lead, cross-sell and up-sell mobile products to business customers, meet personal/team sales targets
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Willing to perform shift duties
  • Operating Windows : 15:00 – 22:00 / 17:00 – 00:00 (including Sat/Sun/Public Holiday, night shift allowance is applied)
  • Working Location: Kowloon Bay


The Person:

  • Form 5 graduate or above with at least 1 year’s relevant working experience
  • Good command of spoken and written Cantonese, English & Mandarin
  • Strong interpersonal and selling skills with good telephone manner
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Candidates with less experience will be considered for the position of Customer Service Representative

We offer :

  • Structured training programme
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Comprehensive medical coverage
  • 14 days paid annual leave
  • Clear career path

To apply :
Post : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
E-mail : telsjobs3@pccw.com
Fax : 2962 5613

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTT-10483 (CT3117724-01#0874)
Salary
  • N/A
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE