Job ref no.: CTT-10482
HKT Teleservices

Customer Service Executive (Business Customer Hotline - Broadband)

HKT Teleservices

Benefits
  • Competitive pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan

We require enthusiastic service-oriented people to handle business customers’ enquires and requests in a professional and timely manner. You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.

The job:

  • To handle business customers’ enquiries and requests in a tactful and timely manner
  • To handle business broadband and solution customers billing enquiries and disputes
  • To cross-sell and up-sell business products to business broadband customers
  • Willing to perform shift duties 08:30 – 00:30 including Sat, Sun & Public Holidays
  • Working Location: Kowloon Bay

The person:

  • Form 5 graduate or above with at least 1 year’s relevant working experience (Fresh university graduate will also be considered)
  • Good command of spoken & written Cantonese, English & Mandarin
  • Strong interpersonal and selling skills with good telephone manner
  • Candidates with less experience will be considered for the position of Customer Service Representative

We offer :

  • Structured training programme
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Comprehensive medical coverage
  • 14 days paid annual leave
  • Clear career path

To apply :
Post : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
E-mail : telsjobs3@pccw.com
Fax : 2962 5613

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTT-10482 (CT3117724-01#0873)
Salary
  • N/A
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree