Job ref no.: CTT-01643 (CT3117724-01#3627)
HKT Teleservices

Customer Service Executive (Business Customer Hotline - Central Support) – Join-in Bonus HK$8,000

HKT Teleservices

Benefits
  • Discretionary bonus
  • Medical plan

We require enthusiastic service-oriented people to handle customers’ telephone queries and requests in a professional and timely manner. You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.

The job:

  • To handle customer's enquiries/order issuance in respective ordering systems promptly, accurately and professionally.
  • To follow pre-set guidelines and approval grid on charges waiving cases or discount/ special offer on new acquisition or retention orders.
  • To assist in handling inbound calls in times of call upsurge or as assigned by respective managers.
  • To identify customer's need by asking leading questions and provide appropriate solution.
  • To resolve customer’s dissatisfaction and complaints with a positive attitude and escalate to Unit Manager when case is beyond his job knowledge and authority, or upon customer’s request.
  • To provide customer feedback to superior and make recommendation to improve customer satisfaction.
  • To take up special assignments as and when required.
  • To conform to policies, guidelines and procedures set by the Company and the Management.
  • Willing to perform shift duties 08:30 - 20:00 including Sat, Sun & Public Holidays
  • Working Location: Kowloon Bay

The person:

  • Secondary education or above with at least 1 year of proven customer service experience
  • Good command of English, Mandarin & Cantonese
  • Strong interpersonal skills and enjoy helping people
  • Candidates with less experience will be considered for the position of Customer Service Representative

We offer:

  • Structured training programme
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Comprehensive medical coverage
  • 14 days paid annual leave
  • Clear career path

To apply :
Post : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
E-mail : telsjobs3@pccw.com
Fax : 2962 5613

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
Privacy Policy Statement
 

More job information
Job ref no. CTT-01643 (CT3117724-01#3627)
Salary
  • N/A
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE