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Job ref no.: CTT-06382
HKT Teleservices

Customer Service Executive (Business Customer Hotline - Multi-Media Services Team)

HKT Teleservices

Benefits
  • Competitive pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan

We require enthusiastic service-oriented people to handle customers’ telephone queries and requests in a professional and timely manner. You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.

The Job:
 

  • To support service enquiries and fault reporting via email or online media written communication.
  • To promote the company’s products and services by effective cross-selling practice.
  • To work with the Team and Line Manager for achieving the pre-defined Key Service Indicators.
  • To maintain good customer relationship.
  • To perform shift duties including Saturdays. ( Sunday/PH off )
  • Working Location: Kowloon Bay

Fresh Graduates will also be considered.

The Person:

  • Holders of Certificate / Diploma in Computer / Electronic Engineering or Certified Technical Professionals in related disciplines highly preferable or Form 5 Graduate.
  • Be proficient to communicate in written English and Chinese by PC or live chat media.
  • Proficient in PC Skills and Chinese word processing.
  • Acceptable level on verbal communication.
  • Open mind and customer oriented behavior.
  • Well organized, hardworking, responsible and willing to work overtime.
  • Be self-initiative and able to work under pressure.
  • Candidates with more experience will be considered for the position of Senior Customer Service Executive.

We offer :

  • Structured training programme
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Comprehensive medical coverage
  • 14 days paid annual leave
  • Clear career path

To apply :
Post : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
E-mail : telsjobs3@pccw.com
Fax : 2962 5613

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
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More job information
Job ref no. CTT-06382 (CT3115165-01#1408)
Salary
  • N/A
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Full-time
Experience
  • 0 year - 5 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree