Job ref no.: 39694107
HKT Teleservices

Customer Service Executive (Call Centre - Helpdesk / Technical Support) / 客戶服務主任 (客服中心 - 技術支援)

HKT Teleservices

You will contribute to the total customer satisfaction by providing general helpdesk support to end users. 

Your role

  • Provide technical support via phone and email to address query/incident reported from users
  • Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
  • Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
  • Monitor and maintain service quality in accordance to Service Level Agreement


To succeed in this role

  • Diploma or above in Information Technology or Computer related disciplines
  • At least 1 year’ helpdesk / call centre experience
  • Ability to multi-task in a fast-paced environment
  • Familiar with the following IT Applications/systems:
    • Windows 10 / 7
    • MS Office
    • Adobe Reader / Writer
    • Mobile device setup and usage (iOS and Andorid)
    • WiFi and basic network knowledge
  • Willing to take shift duty (42.5 hours' per week)
  • Customer-oriented with good communication skills in both spoken and written English and Chinese (includes Putonghua)


Candidate with more experience will be considered for the position of Senior Customer Service Executive  - Helpdesk.


We offer to full-time staff:

  • 14 days' paid annual leave
  • Join-in Bonus (if applicable)
  • Staff Referral Bonus (if applicable)
  • Attractive incentive bonus (if applicable)
  • Structured training programme
  • Comprehensive medical coverage, including clinical and hospitalization
  • PCCW Group Staff Discount


Work Location: Sheung Wan

Related Industry: Public Utility


Interested parties please WhatsApp 6421 4479 - for enquiries or click Apply Now button.

More job information
Job ref no. 39694107
  • 5-day week
  • Compassionate leave
  • Competitive pay
  • Examination leave
  • Marriage leave
  • Medical plan
Job Function
  • Sheung Wan
Employment Term
  • Full-time
  • 0 year - 1 year
Career Level
  • Entry level
  • Degree
Require to Travel
  • No travel