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Posted on 2022-06-22
Customer Service Executive (Call Centre - Helpdesk / Technical Support) / 客戶服務主任 (客服中心 - 技術支援)
You will contribute to the total customer satisfaction by providing general helpdesk support to end users.
Your role
- Provide technical support via phone and email to address query/incident reported from users
- Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
- Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
- Monitor and maintain service quality in accordance to Service Level Agreement
To succeed in this role
- Diploma or above in Information Technology or Computer related disciplines
- At least 1 year’ helpdesk / call centre experience
- Ability to multi-task in a fast-paced environment
- Familiar with the following IT Applications/systems:
- Windows 10 / 7
- MS Office
- Adobe Reader / Writer
- Mobile device setup and usage (iOS and Andorid)
- WiFi and basic network knowledge
- Willing to take shift duty (42.5 hours' per week)
- Customer-oriented with good communication skills in both spoken and written English and Chinese (includes Putonghua)
Candidate with more experience will be considered for the position of Senior Customer Service Executive - Helpdesk.
We offer to full-time staff:
- 14 days' paid annual leave
- Join-in Bonus (if applicable)
- Staff Referral Bonus (if applicable)
- Attractive incentive bonus (if applicable)
- Structured training programme
- Comprehensive medical coverage, including clinical and hospitalization
- PCCW Group Staff Discount
Work Location: Sheung Wan
Related Industry: Public Utility
Interested parties please WhatsApp 6421 4479 - https://wa.me/85264214479 for enquiries or click Apply Now button.
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Company Overview
HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.
HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.
HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 8,700 agent positions in Hong Kong, mainland China and the Philippines, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/.