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Job ref no.: 3/18CSE/CCM/HKTDC
Hong Kong Trade Development Council

Customer Service Executive (Customer Relations & Corporate Events)

Hong Kong Trade Development Council

Responsibilities:    

  • Provide secretarial support to the Manager and administrative support to the Customer Relations & Corporate Events Team
  • Provide support to the Customer Relations Team on the implementation of Customer Relationship Programme, which include company visits, district outreach luncheons and relationship calls to collect customers’ feedbacks
  • Remind & confirm participants of the Customer Relations Team’s networking events & provide on-site support
  • Input & update relationship call summary in Customer Service System and provide simple analysis on call results
  • Prepare the needed marketing materials and also to provide on-site support for in-house training workshops

Requirements:

  • Tertiary education with a minimum of 2 years’ experience in customer service
  • Good communication and interpersonal skills
  • Good telephone manner and customer-oriented
  • Fluent in spoken English & Cantonese
  • Proficiency in MS Office applications and Chinese Word processing

Remuneration and Benefits:

The successful candidate will be appointed on a fixed-term contract basis, renewable subject to operational needs. Salary will be commensurate with qualifications and experience.

Application Procedure:

Interested candidates are invited to complete the application form on our website at http://www.hktdc.com/careers.html on or before 6 June 2018. Those who do not hear from us within EIGHT WEEKS after the closing date may assume their applications unsuccessful.

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes. Applicants may be considered for other suitable positions within the Council. Their personal data will be destroyed six months after the selection is finalised.
 

More job information
Job ref no. 3/18CSE/CCM/HKTDC (CT3115227-01#0036)
Salary
  • N/A
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Contract
  • Full-time
Experience
  • 2 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent