Job ref no.: CT3128864-01#0218
A.S. Watson Industries

Customer Service Executive / Customer Service Representative

A.S. Watson Industries



  • Handle inbound calls, retrieve voicemails & make follow-up calls to customers
  • Complete customer requests via non-call channels including fax, email and other systems within designated time frame.
  • Answer inquiries, resolve & escalate feedback appropriately
  • Maintain accurate records on all orders, inquiries & customer feedback cases

Requirements :


  • DSE or Diploma in business discipline
  • Minimum 1 - 2 years related customer service experience
  • Energetic, well-organized and able to work independently
  • Good communication and interpersonal skills
  • Good command of written & spoken English and Chinese
  • PC Knowledge in MS Excel, Word & Chinese Word Processing
  • 5 days per week, required to work on a roster basis 

We offer competitive salary, discretionary performance bonus, medical and retirement benefits, free company coach services and excellent career prospects. Please send your resume together with salary expectation via Apply Now

For more information, please visit our website at

All information provided will be used for recruitment and other employment-related purposes by A.S. Watson & Company Limited (for and on behalf of the A.S. Watson Group of companies). It may be provided to companies/parties authorized to process the information for purposes relating to recruitment, e.g. qualifications assessment.

With the consent of applicant, all personal data of unsuccessful applicants will be retained for future consideration for two years. Otherwise, all personal data of unsuccessful applicants will be retained for twelve months.

Application will not be considered if the applicant does not provide all information as requested.

All information provided will be held in strict confidence.

If applicant request access to, and to request correction of personal data in relation to the application, please contact our People Department at 2660 1880.

More job information
Job ref no. CT3128864-01#0218
Job Function
  • Tai Po
Employment Term
  • Permanent
  • Full-time
  • 1 year - 2 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • 5-day week
  • Competitive pay
  • Discretionary bonus
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Shuttle bus
  • … + 2 more