Job ref no.: CTT-01636 (CT3117724-01#3620)
HKT Teleservices

Customer Service Executive - Digital Services (Business Customer Hotline) – Join-in Bonus HK$8,000

HKT Teleservices

Benefits
  • Discretionary bonus
  • Medical plan

We require enthusiastic customer service talent to handle customers’ queries and requests in a professional and timely manner. Structured training in customer service and product will be provided to equip the job holder with the skills and knowledge required for a successful career.

The Job:

  • Attend to service enquiries including fault report via inbound call and written communication on various digital platforms (email, live chat and WhatsApp)
  • Maintain good customer relationship and promote the company’s products and services
  • Shift duties including Saturdays. (Sunday/Public Holiday off subject to actual business needs)
  • Working Location: Kowloon Bay

The Person:

  • Form 5 graduate or above with at least 1 year’s relevant experience
  • Proficient in written English and Chinese with good word processing (English 30 wpm, Chinese 20 wpm), PC literate
  • Open minded with strong interpersonal and customer service skills
  • Proactive and able to work under pressure
  • Candidate with more experience will be considered for the position of Senior Customer Service Executive
  • Fresh Graduates will also be considered

We offer :

  • Structured training programme
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Comprehensive medical coverage
  • 14 days paid annual leave
  • Clear career path

To apply :
Post : Human Resources Department, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
E-mail : telsjobs3@pccw.com

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement

www.pccw.com

More job information
Job ref no. CTT-01636 (CT3117724-01#3620)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree