Job ref no.: CT3130840-01#0001

Customer Service Executive (Full time)

Chinese Tea Gallery

What you’ll be doing…

We are looking for a Customer Care Executive. You will be directly responsible for the on-time delivery of tea products from our warehouse to thousands of Hong Kong’s local restaurants. This is a role for an intelligent, motivated, self-starter who is looking for a job to start off an F&B career sector. 

You will...

  • Actively monitoring orders placed 
  • Answer inbound calls from local restaurants, & B2C customers 
  • Proactively liaise with logistic team, warehouse team, and B2B customers to ensure orders run smoothly
  • Provide feedback to relevant departments to help improve customer experience
  • Investigate and resolve B2B complaints and queries
  • Respond to B2B issues via email and phone

Skills you’ll need & Eligibility…

  • Diploma or above in any disciplines
  • Customer-oriented attitude with good telephone manner as well as problem-solving skills
  • Excellent skills in English and Cantonese, proficiency in English and Chinese word-processing
  • Ability to use multiple systems and multitask in a fast-paced environment
  • Ability to quickly assess a situation and problem solve to point of resolution
  • Fast learner and good time management. Self-motivated, hard-working with strong sense of responsibility
  • Working experience in customer service sector is an advantage
  • Availability on weekends
More job information
Job ref no. CT3130840-01#0001
Salary
  • 14,000 - 15,000 / month
Job Function
Industry
Location
  • Kennedy Town
  • Sai Ying Pun
Employment Term
  • Full-time
Experience
  • 0 year - 2 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • Travel occasionally
Benefits
  • 5-day week
  • Year-end bonus