Job ref no.: CT3124243-01#8641

Customer Service Executive (General Insurance)(Non-Sales)(15K-20K)

Kiwi Search (Global) Limited

Benefits
  • 5-day week
  • Discretionary bonus
  • Medical plan

Our client is a famous international insurance company that focuses on General Insurance Sector. Currently they are looking for Customer Service Executive to support their customer service team to handle enquires from customers.

 

Duties:

-           Handling in-coming call enquires, email enquires and provide professional customer service to the customers

-           Handle general enquiry, insurance coverage enquires, complains, claims procedure, insurance renewal, etc

-           Offering phone insurance enrolment services to customers, explore cross-selling opportunities and policy retention activities

-           Responsible to achieve the monthly KPI (daily handle 50-60 in-coming call, achieve the insurance renewal targets, etc)

-           Perform ad-hoc duties as required

 

Requirements:

- At least 1 year experience in insurance customer service or call center

- Good command in both spoken and written English and Chinese

- Proficient in MS Office (Word, Excel, Access)

- IIQE Paper 1 , 2 and 3 are required (Before probation period need to complete IIQE 1,2&3)

 

Interested candidates please click “Apply” or  send CV (in Word format) to [via CTgoodjobs Apply Now ]

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More job information
Job ref no. CT3124243-01#8641
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE