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Job ref no.: 37663756
HKT Services Limited

Customer Service Executive (Inbound Call Center)

HKT Services Limited

Your role

  • Handle customer enquiries and complaints on NETVIGATOR / Now TV / eye3 Smart Communications / Home Phone service via inbound phone calls
  • Identify customers’ needs and expectations, provide quality services and solutions to customers
  • Cooperate with other team members to resolve customer request efficiently
  • Cross-sell and up-sell company products and services

 

Working location

  • Shatin (nearby City One Town)

 

Working hours

  • Shift duties between 8am – 8pm, including weekends & public holidays
  • 42.5 or 48 working hours per week (optional to candidates)

 

To succeed in this role

  • F.5 / DSE or above with minimum 1 year of customer service experience
  • Candidate with less experience will be considered as Customer Service Representative
  • Good spoken English and Cantonese
  • Customer-oriented with passion, patience and caring attitude
  • Good interpersonal and communication skills

 

We offer you

  • Attractive basic salary with commission & sales incentive
  • Comprehensive training with pay
  • 14-day annual leave
  • Marriage leave
  • Maternity leave
  • Paternity leave
  • Career development opportunities
  • Medical insurance
  • MPF/Provident Fund schemes
  • Staff offer and staff recreation
  • Sponsorship of external study

 

Application method 

I want to make an interview appointment: 6029 4292  https://bit.ly/3tidcUa 

Enquiry hotline: 28887388 

Email: career-consumer@pccw.com  

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.

More job information
Job ref no. 37663756
Benefits
  • Medical plan
Job Function
Location
  • Shatin
Industry
Employment Term
  • Full-time
Experience
  • 0 year - 1 year
Career Level
  • Entry level
Education
  • Diploma or equivalent
Require to Travel
  • No travel