Job ref no.: 119232900-R-0006141 (CT3124003-01#0117)
FWD Life Insurance Company (Bermuda) Limited

Customer Service Executive, Insurance Solution Centre - Customer Engagement

FWD Life Insurance Company (Bermuda) Limited

  • Dental plan
  • Discretionary bonus
  • Medical plan

FWD spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan and Malaysia. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. FWD is focused on creating fresh customer experiences, with easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.

FWD is the insurance business of investment group, Pacific Century Group. The life insurance and general insurance operating entities have been assigned strong financial strength ratings by international rating agencies. While FWD Life Insurance Company (Bermuda) Limited (Incorporated in Bermuda with limited liability) has been affirmed ‘A3’ by Moody's and ‘A’ by Fitch, FWD General Insurance Company Limited has also received ‘A’ rating from Fitch, all with a stable outlook.

In Hong Kong & Macau, FWD has been providing quality services to around 504,000 customers with over 730 staff.

If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.

The Job:

• Provide excellent customer service to walk-in customers at the service counter in a timely manner
• Collect premiums, handle policy related enquiries and provide professional solutions or advice
• Schedule customer appointments and resolve complaints in a professional manner
• Ad hoc project as assigned

The Person:

• University graduate with 1-2 years relevant experience, preferably gained from insurance industry
• Customer oriented, proactive and willing to take challenge and flexible
• Independent and able to work under pressure
• Excellent communication skills with good written and spoken English and Chinese
• Passed Paper I , II
, III & V of IIQE preferred
• PC literate in MS Office
• Mon-Fri and alternative Sat (full-day). Shift duty at different locations are required

We offer 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.

More job information
Job ref no. 119232900-R-0006141 (CT3124003-01#0117)
Job Function
  • Sheung Wan
Employment Term
  • Permanent
  • Full-time
  • 1 year - 6 years
Career Level
  • Entry level
  • Degree