Job ref no.: CT3126522-01#9990

Customer Service Executive / International Move Coordinator

UniGroup Worldwide-Hong Kong Limited


Job Scope and responsibilities:

  • Responsible for coordinating Household good shipments from our Account Management team
  • Liaising with the client directly for documentation to ensure that all paperwork is in order for a seamless transition
  • Liaising with Operation Manager on job requirements
  • Issuing of work tickets for the Operations Team
  • Going through job completion reports given by Suppliers and vendors to ensure that the volume/weight is correct
  • Handling of complaints and service recovery
  • Responding to shipper’s questions as needed
  • Follow up with destination office/agents until shipment is being delivered and shipper has received shipment in good condition 
  • Accurate issuing of invoices to clients and partners on a timely basis
  • Undertaking follow ups and follow up documentation 
  • Updating move management software on a daily basis accurately 
  • Resolving any operation problems that arise during the shipment process.


  • University Graduate or Overseas University educated is highly advantageous
  • Experience in the moving industry is an added advantage
  • Excellent customer service skills
  • Dynamic problem solver – focused on quickly getting to a solution
  • Excellent written and verbal communication
  • English fluency a must
  • Other foreign languages a plus (French, Spanish)
  • Computer literate

Those who don’t have minimum qualification but with relevant working experience will be considered.

Interested parties please click Apply Now to apply job.


All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3126522-01#9990
Job Function
  • Kwai Fong
Employment Term
  • Permanent
  • Full-time
  • 1 year - 6 years
Career Level
  • Entry level
  • Degree
  • 5-day week
  • 13-month pay
  • Medical plan