Job ref no.: PS/CSE
Microware Limited

Customer Service Executive / IT Associate (7X24)

Microware Limited

  • Discretionary bonus
  • Education subsidies
  • Marriage leave
  • Medical plan

Job Responsibilities:

  • To handle customer enquiries received via email, live chats, web base and phone in a rapid response environment
  • Ensure customer enquiries and feedback are attended to quickly (within SLA) and effectively resolve their queries with courtesy
  • Provide correct information to customers promptly using relevant systems and applications
  • Able to work on shift including weekends and public holidays with compensated leave
  • Assist in ad hoc projects assigned by management
  • Routinely report and present customer feedbacks and suggest service improvements in terms of products, systems and daily workflow

Job Requirements:

  • Diploma or above with 1 years customer service experience in any industry
  • Energetic, positive attitude and team player
  • Good presentation skill and customer-oriented with good communication skills is essential
  • Good spoken and written English and Cantonese
  • Independent, self-initiated and well-organized
  • Excellent service attitude with good interpersonal, communication and team skills
  • 7 X 24 Shift duty

We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary by clicking Apply Now.

* Personal information collected will be used for recruitment purpose only

More job information
Job ref no. PS/CSE (CT3115731-01#0198)
  • N/A
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 0 year - 1 year
Career Level
  • Entry level
  • Diploma or equivalent