Job ref no.: CT3131189-01#8820

Customer Service Executive (Online Class)

ICR Limited

Responsibilities

Day to day operations

  1. Scheduling classes
  2. Manage billings and collections process
  3. Student administrative matters
  4. Preparation of monthly reports
  5. Establishing excellent rapport and communication with parents, students and teachers
Sales
  1. Responding to enquiries from all lead sources with the objective of student enrolment
  2. Managing student enrolment and process (enquiries, assessments, registration)
  3. Planning for student growth

  Requirements

  • Candidate must possess at least a Higher Diploma or equivalent
  • Candidate should have a minimum 1 year of relevant working experience
  • Possess Excellent communication skills with adults and children
  • Customer-oriented
  • Good team player
  • Proactive and takes initiative to resolve issues and/or highlight challenges
  • Good English and Cantonese/Mandarin-speaking skills
  • Able to work with parents, children, and expats
  • Strong PC skills including the ability to prepare Word, Excel, and PowerPoint

*Candidates with more experience will be considered as Senior Customer Service Executive

Only shortlisted candidates will be notified. All Personal data collected will be used for recruitment purpose only.

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More job information
Job ref no. CT3131189-01#8820
Salary
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
Benefits
  • 5-day week
  • Discretionary bonus
  • Medical plan