Job - Customer Service Executive (Phone Banking), Credit Card, Customer Centre, Technology & Operations, DBS Bank Ltd
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DBS Bank Ltd

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank" by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific" by Global Finance. The bank has also been named “Safest Bank in Asia" by Global Finance for seven consecutive years from 2009 to 2015.

Customer Service Executive (Phone Banking), Credit Card, Customer Centre, Technology & Operations

Job Ref.1500006L

Responsibilities

  • Provide one-stop service to credit card customers by handling phone enquiries and processing applications to enhance customer experience
  • Implement customer retention programs and identify cross-selling opportunities proactively
  • Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements
  • Provide constructive feedback on operational procedure/ workflow for service enhancement and efficiency improvement
  • Participate in ad hoc tasks and projects as assigned

Requirements

  • Post secondary or above, preferably degree holder in any disciplines
  • Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage
  • Customer-focused with excellent communication and interpersonal skills
  • Able to work in shifts on weekends and public holidays
  • Shift allowance will be given to mid, evening and overnight shift staff
  • Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage
  • Fresh graduate will be considered, experienced candidates will be offered a higher corporate rank

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified. 

Job Ref No.
1500006L (CT3102551-01#0198)
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