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Job ref no.: 1500006L
DBS Bank Ltd

Customer Service Executive (Phone Banking), Credit Card, Customer Centre, Technology & Operations

DBS Bank Ltd

Company Profile

Responsibilities

  • Provide one-stop service to credit card customers by handling phone enquiries and processing applications to enhance customer experience
  • Implement customer retention programs and identify cross-selling opportunities proactively
  • Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements
  • Provide constructive feedback on operational procedure/ workflow for service enhancement and efficiency improvement
  • Participate in ad hoc tasks and projects as assigned

Requirements

  • Post secondary or above, preferably degree holder in any disciplines
  • Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage
  • Customer-focused with excellent communication and interpersonal skills
  • Able to work in shifts on weekends and public holidays
  • Shift allowance will be given to mid, evening and overnight shift staff
  • Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage
  • Fresh graduate will be considered, experienced candidates will be offered a higher corporate rank

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified. 

More job information
Job ref no. 1500006L (CT3110864-01#0039)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year - 5 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • Master's degree