Job ref no.: CS-CSE-1802
HKTV Mall

Customer Service Executive / Senior Customer Service Executive (Up to 17k+)

HKTV Mall

Benefits
  • Competitive pay
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Shuttle bus

Being a HKTVer, You Can Enjoy:

Competitive salary up to 17k+ with attractive Talent Benefits, including:

  • Newly built headquarter over 300,000 square feet, well equipped with self-run canteen, relaxing collaboration area, Gym and Game room
  • Free morning bus from selected districts (such as Tuen Mun, Tsuen Wan, Shatin, etc.) to office
  • Free round trip shuttle bus service to the nearest MTR stations 3 times per hour
  • Discounted Talent purchase benefits including half price purchase of HKTVmall dollars
  • Free broadband Internet line up to 1 Gbps
  • Attractive education partner allowance
  • Wedding, exam, maternity and paternity leave
  • Comprehensive medical and life insurance coverage

If you would like to work with a dynamic and elite team and help us to build the Largest and Fast Growing, Highly Technology Driven Ecommerce Company in Hong Kong, this is the place to make history!

  • As a Hong Kong listed company (SEHK: 1137), we are well regarded by the investor market on our value and growth potential. Our share price consistently on uptrend from HK$1.31 in February 2017 to HK$3.83 at 26 January 2018.
  • Our business was growing extraordinary, our 2017 Sales Proceeds (“GMV") on order intake increased by 218% to HK$1.1 Billion relative to 2016, and currently having more than 8,000 average daily orders.
  • Our full time workforce increased from around 400 in 2014 to 800+ now.

What you will be doing:

  • Handle customers’ enquiries and respond in an efficient and professional manner
  • Deliver excellent service in consulting solutions and improve customers’ satisfaction level via different channels (Mainly Live chat & Email)
  • Provide proactive follow up and quality services
  • Work closely with internal parties to ensure timely, efficient and effective service to customers
  • Support special of ad hoc projects to ensure the team runs smoothly

Who is our Right Fit:

  • F.5 or above with a minimum of 2 years’ customer services experience preferred; fresh graduates are welcome
  • Highly motivated and able to work independently with strong sense of responsibility
  • A good team player and desire to work in a team-oriented environment
  • Excellent command of English, Cantonese and Mandarin
  • Proficiency in Chinese word processing & MS Office is essential
  • Excellent service manner, self-motivated, detailed-minded and willing to work under pressure
  • Immediate available is highly preferred
  • Flexible working hours. Non overnight shift duty

We offer attractive remuneration package to the high caliber candidates. If you have the drive and passion to grasp this challenging career opportunity, please send your resume to [via CTgoodjobs Apply Now ] and quote the Position and Reference Code on the subject line.  Please also specify which category you are most interested on the e-mail subject, e.g. Merchant Relationship Manager (Beauty) 

We commit ourselves to be a caring company and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement. 

More job information
Job ref no. CS-CSE-1802 (CT3116459-01#0005)
Salary
  • N/A
Job Function
Industry
Location
  • Tseung Kwan O
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree