comScoreTag Job - Customer Service Executive (Shift Duty 4-day work per week), Superior Travellers Services Ltd
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Superior Travellers Services Ltd

Superior Travellers Services Limited (STSL) - dedicates in providing exclusive and privileged services catering elite travelers globally. From personal meet and assist, express customs and security channel, VIP lounge, special terminal transfer, exclusive parking, limousine services and much more. STSL dedicates to enforce a smooth and excellent fast track experience for our premium VIP customers.

To cope with our expansion plan, we would like to invite high caliber personnel to join our customer service team:

Customer Service Executive (Shift Duty 4-day work per week)

Job Ref.CT3112279-01#4035

Responsibilities:

  • Arrange bookings, handle customer enquiries and complaints
  • Liaise and coordinate with China colleagues, customers, overseas agents & service providers
  • Maintain filing and provide proper storage of service records
  • Prepare customer service related reports
  • Provide the best customer experience via phone calls and emails
  • 4-day work per week rotation of 2 shifts includes weekdays, weekends & public holidays
  • Evening shift: 12:00pm to 11:30pm
  • Overnight shift: 10:30pm to 10:00am

Qualifications:

  • University graduate with at least 1 year’s working experience
  • Experience in customer service or in travel industry is preferable
  • Fluency in spoken & written English, Cantonese & Mandarin
  • Good telephone manner and pleasant personality
  • Self-motivated, self-discipline, responsible, service oriented and able to communicatewith customers with different cultural background
  • Good typing skills and PC knowledge (MS Word, Excel & Chinese Word Processing)
  • Able to work as a team and willing to learn new techniques, concepts, and systems

We offer 12 days Annual Leave, Monthly Incentive Bonus and Medical Insurance for our employees.

Please send cover letter, expected salary, and resume to our HR department by clicking "Apply Now" if you are interested.

Personal data collected will be used for recruitment purpose only.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Apply Now
Job Ref No.
CT3112279-01#4035
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