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Job ref no.: CTT-02357 (CT3126461-01#3320)
HKT Teleservices

Customer Service Executive - [Virtual Banking]

HKT Teleservices

You will contribute to the total customer satisfaction by providing services via multiple platforms including but not limited to telephone, emails, live chat and video in a tactful and timely manner.

Responsibilities:

  • Maintain a positive, empathetic and professional attitude toward customers at all times
  • Handle customers’ enquiries via telephone and emails
  • No sales is required
  • Perform shift duties including weekends and public holidays

Requirements:

  • Diploma or above
  • 1 year banking experience or above
  • Good interpersonal and communication skills
  • Good command of spoken and written Cantonese, English and Mandarin
  • English and Chinese word processing
  • Working Location: Meifoo
  • Immediate available will be an advantage

We offer: 

  • 5 day work per week
  • 14 days' paid annual leave
  • Comprehensive medical coverage
  • Non-Contributory Provident Fund
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Clear career path
  • Structured training programme

 

Applications should be sent to us by clicking the Apply Now button below or by post

Post: Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTT-02357 (CT3126461-01#3320)
Salary
Job Function
Industry
Location
  • Mei Foo
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 5 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Benefits
  • 5-day week
  • Discretionary bonus
  • Medical plan