Job - Customer Service Executive, HKT Teleservices
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HKT Teleservices

About HKT Teleservices

HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited. 

HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.

HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States and Panama, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/, or call us at +852 2888-3636 (Asia) / +86 4008-812-812 (mainland China) / +1-614-280-1600 (Americas) 

Customer Service Executive

Job Ref.CTT-11016

Responsibilities: 

  • Provide best-in-class quality service to members in order to satisfy the needs and retain loyalty
  • Provide one-stop service including fare quotations, reserving flights and answering general enquiries
  • Handle requests promptly, accurately and professionally

Requirements:

  • Good command of both written and spoken English, Cantonese and Mandarin
  • Efficient and polite, with clear voice, helpful tone and friendly attitude
  • Customer/member service orientated with good interpersonal and listening skills
  • Shift duty is required
  • Minimum Form 5 graduate with pass in English, plus 0.5 year’s working experiences in service industry preferrable

Fresh Graduates with diploma or above will also be considered.

The role comes with attractive benefits such as:

  • 5-week full paid training
  • 5-day work week
  • 14 days’ paid annual leave
  • Incentive Bonus
  • Medical Benefits
  • Group purchase discount 

Applications should be sent to us by:

E-mail : telsjobs1@pccw.com

Post : Human Resources, HKT Limited, 22/F, West Exchange Tower, 322 Des Voeux Road Central, Sheung Wan.

PCCW is an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW. As necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services which relate to the advertised position. You may decline to provide your personal data but then PCCW may not be able to process your job application.

www.pccw.com

Apply Now
Job Ref No.
CTT-11016 (CT3106361-01#2069)
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Salary
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Benefits
  • 5-day week
  • Competitive pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan
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