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Job ref no.: CT3113210-01#0107
Hong Kong Broadband Network Limited

Customer Service Executive

Hong Kong Broadband Network Limited

Benefits
  • 5-day week
  • Competitive pay
  • Discretionary bonus
  • Education subsidies
  • Extra maternity leave
  • Marriage leave
  • Medical plan
  • Paid overtime
  • Special / extra leave
  • Transportation allowance
  • Examination leave
  • … + 5 more

Responsibilities:

  • Responsible for answering customers’ enquiries, service requests and complaints from all communication channels
  • Follow up & resolve customer case in professional manner
  • Reflect & collect customer opinion for service improvement

Required Qualifications and Experience:

  • Form 5 / DSE F.6 or above
  • Preferably with 1 year above CS working experience in Telecom industry
  • Basic knowledge on computer and internet service is necessary
  • Pleasant with good telephone manner, mature and independent
  • Proficient in MS Office applications and Chinese word processing
  • Able to work under pressure
  • Shift duty is required (with monthly shift allowance provided)
  • Fresh Graduates will also be considered 

We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package. Come and join us by sending your comprehensive resume to [via CTgoodjobs Apply Now ] by quoting Reference Code on the subject line.

HKBN career opportunities can be viewed at www.hkbn.net/new/tc/careers.shtml.

We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available on written request.

More job information
Job ref no. CT3113210-01#0107
Salary
  • N/A
Job Function
Industry
Location
  • Kwai Hing
Employment Term
  • Full-time
Experience
  • 0 year - 1 year
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip