Job ref no.: DHK-CC20180907
Daikin Airconditioning (Hong Kong) Ltd

Customer Service Executive

Daikin Airconditioning (Hong Kong) Ltd

Benefits
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Medical plan

To achieve our vision and support the next phase in our rapid global growth, we are currently looking for candidates with suitable caliber to join our team.


Responsibilities:

  • Handle incoming phone calls and answer customers’ inquiries
  • Strong organizational and multitasking skills
  • Follow up repair order and customers’ complaints in a professional manner
  • Understand customers’ needs and schedule inspection appointments with when necessary

職責﹕

  • 接聽來電和解答客戶的電話查詢
  • 有組織力及能夠同時處理多於一項工作
  • 以專業的態度跟進維修訂單和客戶的投訴
  • 了解客戶的需求並在需要時安排及預約檢查

Requirements:

  • Form 5 (HKCEE)/ Form 6 (DSE) graduate or above
  • Minimum 2 years of working experience in customer service/sales field
  • Proficient in Computer, English and Chinese Word Processing
  • Good command of both spoken and written English and Cantonese
  • Solid customer service experience in tel-marketing / call centre is preferable
  • Experience in SAP system and salesforce system will be advantage
  • Handle and follow-up sales enquiries to customers in a professional manner
  • Positive attitude, self-motivated, attention to details, mature & good communication skills
  • Shift Duties is required
  • Immediately available is highly preferred

入職要求﹕

  • 中5(HKCEE)/中6(DSE)程度或以上
  • 至少2年客戶服務/銷售經驗
  • 具良好的溝通技巧態,態度積極正面,主動性強
  • 精通電腦,英文和中文(速成/倉頡/九方)輸入法
  • 流利粵語及英語
  • 需要輪班工作
  • 有客戶服務或熱線中心經驗者或可即時上班者優先考慮

We offer attractive remuneration package and advancement opportunities to the right candidate. Interested parties please send full resume with expected salary by email to [our mailbox through CTgoodjobs Apply Now ]. Please state the employer reference number on the email subject.

Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidence. Candidates not invited for interview within one month that may consider their applications unsuccessful. The applications will be destroyed by DHK within six months and may refer suitable applicants to other vacancies within the Group.

More job information
Job ref no. DHK-CC20180907 (CT3114363-01#0027)
Salary
  • N/A
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 2 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE