Job ref no.: CT3118694-01#0013
Hong Kong Broadband Network Limited

Customer Service Executive

Hong Kong Broadband Network Limited

Benefits
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Examination leave
  • Extra maternity leave
  • Extra paternity leave
  • Family-friendly Leave
  • Flexible working hours
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Special / extra leave
  • … + 8 more

What effort do you need to make?

  • Responsible for answering customers’ inquiries and complaints in a professional manner
  • Troubleshoot for fault case and provide technical support to customer
  • Data entry and updates for service registration
  • Prepare reports for management’s review


Let’s check if you are…

  • Diploma holder or above
  • Form 5 graduate or above with relevant work experience is also welcomed
  • 1 year or above customer services experience, preferably in Telecom industry
  • Basic knowledge on computer system and internet service is a big advantage
  • Pleasant with good telephone manner, mature and independent
  • Proficient in MS Office applications and Chinese word processing
  • Shift duty is required (with monthly allowance provided)


What you get in return…

Apart from competitive salary package and benefits, in HKBN, you will work flexibly under our Talent-first culture and we uphold Life-Work Priority. Examples of our flexible initiatives:

  • Five-day work week and shorten working hours (8 hours including 1 hour 15 mins meal break)
  • Half Day Off Friday once a month (compensation leave for Talents who work on shift)
  • Half Day Off on Festival Eve (compensation leave for Talents who work on shift)
  • Unique leaves arrangement: Family-care leave, Anniversary leave, Bonus leave, Volunteer leave, Sabbatical leave, etc.
  • Comprehensive medical and life insurance coverage
  • Upgraded maternity leave and paternity leave
  • Discounted Talent plan offers including broadband and mobile plans and other promoted products
  • Education subsidies and Examination leave
  • Year-end discretionary bonus

We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package. Come and join us by sending your comprehensive resume to [via CTgoodjobs Apply Now ] by quoting Reference Code on the subject line.

HKBN career opportunities can be viewed at www.hkbn.net/new/tc/careers.shtml.

We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available on written request.

More job information
Job ref no. CT3118694-01#0013
Salary
  • N/A
Job Function
Industry
Location
  • Kwai Hing
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 2 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip