Job ref no.: CTS-01632 (CT3117725-01#0563)
HKT Services Limited

Customer Service Executive

HKT Services Limited

  • Insurance plan
  • Medical plan

The Job:

  • Perform data manipulation and produce regular operating reports;
  • Prepare periodic performance tracking, staff commission analysis report and related administration work;
  • Work closely with internal parties on business operations and initiate on-going process improvement in particular for performance tracking and commission administration;
  • Conduct routine quality assurance checking, prepare and analyze the quality report for Team Head to review;
  • Identify areas of operation improvement and make recommendations to Team Head for review;
  • Review and maintain a set of operation related Quality, Procedure & Training Manuals;
  • Perform other responsibilities and duties assigned by Team Head to meet business objectives.

The Person:

  • Higher Diploma or above
  • Minimum 1 year with experience
  • Proven ability in data manipulation
  • Proficient in MS office applications (e.g. Excel, PowerPoint and Word) and knowledge in VBA is preferred
  • Self-motivated, detail oriented and able to work independently and under tight timeline
  • Excellent command of written and spoken Chinese and English
  • Good interpersonal, analytical and problem solving skills

If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting the reference number, your present and expected salary via email or fax to Human Resources.


Fax: (852) 2962 5395

For more information on other job opportunities of PCCW, please visit our website at

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
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More job information
Job ref no. CTS-01632 (CT3117725-01#0563)
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 1 year - 6 years
Career Level
  • Entry level
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel