Job ref no.: 259115573-R-0012371
FWD Life Insurance Company (Bermuda) Limited

Customer Service Executive/Specialist - Inbound team, Customer Engagement (Day Shift)

FWD Life Insurance Company (Bermuda) Limited

Established in Asia in 2013 with a trailblazer mentality, FWD is the primary insurance business of investment group, Pacific Century Group (PCG), with minority shareholders Swiss Re Group, GIC Ventures, RRJ Capital and Hopu Investments.

FWD spans 10 markets in Asia including Hong Kong SAR & Macau SAR, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan, Malaysia and Cambodia. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. We focus on creating fresh customer experiences and making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD aims to be a leading pan-Asian insurer by changing the way people feel about insurance.

If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.

The Job

•Handle customer and advisor’s enquiries regarding life, general insurance and group medical from all channels (ie hotline, email, facsimile, Livechat. etc) 

•Conduct inbound/outbound call to provide service to customers / agent, inclusive of ILAS & Non ILAS Post-sale Call.

•Resolve customer problem and complaint in timely and professional manner

•Provide one stop service to customers for enhancing the customer engagement level

•Retain and enhance customer relationship

•Other ad hoc duties

•Shift duty is required, from Monday to Saturday 

•Assist to train up and develop Executive / Specialist to deliver quality service to meet company standard

•Deliver project / UAT with well planning and result meet expectation

The Person
•Matriculated or above qualification
•Over 5 years work experience in financial institutions, preferably with experience in Bank or Customer Service area
•Excellent Customer Service and Telephone manners
•Excellent communication skills and problem solving abilities
•Ae least 3 years relevant High Networth (HNW) experience
•Good organizing and planning skills
•Passed IIQE Paper I, II, III & V and LOMA qualification are well regarded 

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.

More job information
Job ref no. 259115573-R-0012371
  • Discretionary bonus
  • Medical plan
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 3 years - 5 years
Career Level
  • Entry level
  • F.5- F.7 or DSE