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Job ref no.: CT3114843-01#9849

Customer Service - Hospitality & Lifestyle (Call Centre - not telesale)

LJ Achiever Management Consultant

Benefits
  • 13-month pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Transportation allowance

Our client, international company provide best quality customer service to BtoB and BtoC for international banks' clients .  To provide lifestyle service, e.g. travlling, limo, fine dining...etc.

Location : Quarry Bay

Working hours : 42.5 hours per week

                            (shift duties and will work on Sun and Public holidays)

Position : Concierge Consultant x 4 vacancies

 *more experience will be considered as Senior Concierge Consultant

Shared team - HK$16,000 - 22,000 plus KPI (Call centre experience is preferable)

Premier team - HK$22,000 - 24,000 plus KPI (Call centre and concierge service is preferable)

*The above are not telemarketing  and not sales position 

Purpose of job :

The candidates will fulfill excellent customer service and the requests through a variety of resources (via phones , emails, wechat, and other communications response in a prompt, professional, and concise manner, befitting the servicing to the clients. 

Duties :

  • Handle inbound/outbound calls (non-telesales) and emails communications to answer enquiries and concierge service to Banks' clients - individual premier clients.
  • Provide life style information and other requests as necessary, e.g. travelling itinerary, ticketing, fine dining, entertainment, lifestyle products…etc.
  • detail oriented, good communication skills, patient and polite
  • able to multi-task and prioritize in a fast-paced and western culture environment.
  • Cantonese and good in spoken and written English

Interested parties, please send cv in MS Word format (no PDF) with current/expected salary and availability by clicking Apply Now.

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More job information
Job ref no. CT3114843-01#9849
Salary
  • 14,000 - 30,000 / month
Job Function
Industry
Location
  • Quarry Bay
Employment Term
  • Full-time
Experience
  • 3 years - 8 years
Career Level
  • Non-management level
Education
  • N/A