Job ref no.: 63993277-170003BM
DBS Bank Ltd

Customer Service Manager/ Assistant Customer Service Manager, Consumer Banking Group (Stat

DBS Bank Ltd

Company Profile

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named ˇ§Asiaˇ¦s Best Bankˇ¨ by The Banker, a member of the Financial Times group, and ˇ§Best Bank in Asia-Pacificˇ¨ by Global Finance. The bank has also been named ˇ§Safest Bank in Asiaˇ¨ by Global Finance for seven consecutive years from 2009 to 2015.


  • Oversee and monitor the day-to-day service operation and back office support of the branch

  • Manage the counter & cash operations, and overall branch security control through effective monitoring & custody of cash, valuables, vault/security keys and numbered forms

  • Verify, override and authorize banking transactions within their authorities, and provide second level check to authorize transactions

  • Recognize irregular or suspicious transactions and take appropriate steps to reduce operational risk and prevent loss while ensuring proper disposition of non-compliant & unusual/ suspected fraud items

  • Work closely with the Branch Manager to lead operation staff to provide the best customer experience in the branch, ensuring the Bankˇ¦s required service standards & models are met and the pre-set satisfaction level in various customer surveys/tracking programs are achieved

  • Build trust & morale among operation staff; provide on-going motivation, feedback, coaching & on-the-job training to support staff development & career advancement

  • Ensure the operations is strictly adhered to all internal policies & procedure, guideline, including the staff licensing, fit and properness of staff, anti-money laundering policy, Know Your Customer (KYC) principles and refined sales process


  • Secondary graduate or above

  • Minimum 10 years of relevant experience in banking operations and finance fields, 3 years of which should be at managerial level

  • Good knowledge of rules and regulations for financial advisory and banking related services, trend and anticipatory changes

  • Customer focused; demonstrated ability to make decision and take action to attain the desired outcome

  • Good command of written and spoken English & Chinese. Fluency in Putonghua is an advantage

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

More job information
Job ref no. 63993277-170003BM (CT3110864-01#0437)
Job Function
  • Central
Employment Term
  • Full-time
  • 10 years - 20 years or above
Career Level
  • Middle management level
  • Degree