Job ref no.: CT3118150-01#0073
Besteam Personnel Consultancy Limited

Customer Service Manager- Customer Care

Besteam Personnel Consultancy Limited

Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Insurance plan
  • Medical plan
  • Year-end bonus

Responsibilities:

  • Interact with external customers in a professional manner for effective service recovery and/or pay visits where service recovery actions are deemed essential as an extension of customer care
  • Handle difficult and complicated claims and complaints issues arising from shipment related incidents and liaise with assigned legal counsels
  • Assist to establish proper systems and processes for handling shipment claims, covering registration, processing, resolution, analysis of root causes, reporting, corrective and preventive actions, and follow-up audits to ensure compliance to preventive actions
  • Work with Customer Accounting Department on service recovery or claim cases involving financial settlement

Requirements:

  • Bachelor degree or equivalent
  • 5 years in customer care or a related capacity
  • 3 years solid experience in leading team, experience in telecommunication, air express industry is an advantage
  • Strong analytical skills, problem solving skills and communication skill
  • Customer-oriented and able to deal with all levels
  • Self-motivated, a good team player and able to work under pressure

Attractive benefits including 5 days work, , double pay, bonus and medical insurance will be offered to the qualified candidate. Interested parties, please send your full resume with date available, current & expected salary to email dorothy @besteam.com.hk

More job information
Job ref no. CT3118150-01#0073
Salary
  • 25,000 - 30,000 / month
Job Function
Industry
Employment Term
  • Permanent
Experience
  • 4 years - 9 years
Career Level
  • Middle management level
Education
  • Degree