Job ref no.: 0000BTY1 (CT3121052-01#0855)

Customer Service Manager - Retail Banking and Wealth Management


Join our fast-growing Asia Wealth Management teams

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Customer Service Manager.

In this role, you will

  • Monitor the branch’s performance and make changes if necessary 
  • Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
  • ​Manage the platform and counter focus and ensuring that customers are receiving high levels of customer service
  • Be responsible for coaching staff to consider customers current and future circumstances

To be successful in this role, you should meet the following requirements

  • Possess proven customer service and branch operations experience
  • Totally customer focused mindset and good commercial orientation
  • High degree of personal drive and resilience
  • Possess Investment and Insurance licenses
  • Good written and verbal communication skills, fluent in English and Cantonese and Putonghua.

For further details and application information please visit our career site, search under reference number 0000BTY1

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited

More job information
Job ref no. 0000BTY1 (CT3121052-01#0855)
Job Function
Employment Term
  • Full-time
  • 4 years - 6 years
Career Level
  • Middle management level
  • Degree