Job ref no.: CT3113615-01#0140
Founder Securities (Hong Kong) Financial Holdings Limited

Customer Service Manager

Founder Securities (Hong Kong) Financial Holdings Limited

  • 5-day week
  • Birthday leave
  • Dental plan
  • Discretionary bonus
  • Extra maternity leave
  • Flexible working hours
  • Marriage leave
  • Medical plan
  • … + 2 more

Job Descriptions:

  • Manage and oversee the daily activities and provide effective management of client onboarding, client servicing and all related client admin.
  • Handle KYC, CDD and AML review
  • Build and maintain strong and effective relationships with internal and external customers and ensure all client issues are addressed and resolved to a satisfactory conclusion
  • Provide advice, guidance, support and on job training to the team to ensure the team has the right level of experience to deliver the service
  • Identify, formulate and implement policies, practices, controls and procedures to maximize efficiency and effectiveness, and comply with compliance requirement
  • Engage and undertake with all ad hoc or special projects as required


  • AT least 5 years of relevant working experience in Financial Institutions with experience leading a CS team preferred
  • SFC Type 1 License holder prefered
  • Mature, well-organized, strong sense of responsibility and detail-oriented
  • Good interpersonal and communication skills
  • Familiar with MS Office
  • Good command of written and spoken Mandarin & Cantonese 


We offer attractive remuneration and benefits to the right candidates. Interested parties, please send your application with full resume stating your CURRENT and EXPECTED salary to the following email address: [via CTgoodjobs Apply Now ]

All applications will be treated in strict confidence and used exclusively for the employment purpose. Only short listed candidates will be invited for interview. The company will retain the applications for a maximum period of 6 months. 

More job information
Job ref no. CT3113615-01#0140
  • N/A
Job Function
  • Central
Employment Term
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • N/A