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Job ref no.: Marketing
Crystal Jade Culinary Concepts Holding (Great China) Limited

Customer Service Manager

Crystal Jade Culinary Concepts Holding (Great China) Limited

Benefits
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Discretionary bonus
  • Marriage leave
  • Medical plan

RESPONSIBILITIES:

  • Be responsible for ensuring a quality and efficient customer hotline service is provided
  • Supervise the CS team and give support and advice to the team when assistance is required and lead the customer service team to achieve in KPI
  • To monitor the e-comment cases and report and answer general enquiries
  • To handle in-coming complaints, comments and compliments via different feedback channels and give support and advice to team members when assistance is needed
  • Work with Operations & Marketing team to design and execute customer service and satisfaction campaigns ie. Customer Loyalty Programs, CS Survey Auditing on Ops and solution handling P&P

REQUIREMENTS:

  • Tertiary education or Higher Diploma in related disciplines
  • 5 years experience in hospitality or F&B industry with managerial experience is preferable
  • Have a strong passion for delivering excellent customer service
  • Customer-oriented with excellent communication and presentation skills
  • Excellent people management, motivation and leadership skill
  • Good command of both spoken and written English, Mandarin and Cantonese
  • Immediately available is preferred

Personal data provided will be treated in strict confidence and used for recruitment purpose only.We offer a competitive remuneration package, with good training and advancement opportunities to the right candidate. Please click Apply Now to submit your application with full resume stating current & expected salary and the availability.

 

Email         :[via CTgoodjobs Apply Now ]

Fax            :2940 0713

Tel             :2686 3545 / 5348 3695

Whatsapp  :5348 3695

More job information
Job ref no. Marketing (CT3113942-01#0120)
Salary
  • N/A
Job Function
Industry
Location
  • Fotan
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 6 years
Career Level
  • Middle management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree