Job ref no.: CT3115703-01#1980

Customer Service Manager

William Cheng & Son

Benefits
  • Discretionary bonus
  • PRC holidays

Responsibilities:

  • Monitor the completion and quality of departmental tasks
  • Work with management to devise annual customer services target
  • Collect opinion from customers with a focus on market trend and improvement of customer services
  • Review report and perform analysis
  • Draw up management report to reflect abnormal operations and business trend
  • Coach subordinates on departmental tasks
  • Help manage setup and deployment of all email campaigns including marketing emails Develop and run email tests and optimize based on findings
  • Organize database into customer segments
  • Report on test results and email performa
Requirements:
  • 10 years or above customer services experience with at least 5 years in managerial role
  • Degree holder or above
  • Experience in leading small team and generation of management report
  • Fluent English, Cantonese and Putonghua
  • Preferably with knowledge of tailoring
  • Well versed with Word, Excel and ERP system
  • Flexible work schedule , including weekends/holidays
  • Some travel may be required

Office hours: Monday to Saturday 10:00-19:00 (Alternate Saturday off)
We offer alternate Saturday off, bank holiday , discretionary bonus, attractive salary and good career prospects to the right candidate. Interested parties please send full resume with expected salary by clicking Apply Now

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More job information
Job ref no. CT3115703-01#1980
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • N/A