Job ref no.: PC/DBD-CSO/CTO (CT3119870-01#0018)
OCBC Wing Hang Bank Limited

Customer Service Officer V Phone Banking

OCBC Wing Hang Bank Limited

  • 5-day week
  • 13-month pay
  • Discretionary bonus
  • Education subsidies
  • Medical plan
  • Paid overtime


  • Handle phone and email enquiries on different banking products/ services and marketingprograms in a professional manner
  • Handle ATM / eBanking applications / alteration requests from customers
  • Perform credit card account maintenance after successful customer’s authentication over phone
  • Check the proper functioning of eBanking system and prepare various reports
  • Perform user acceptance test on system enhancements and other administrative tasks



  • Secondary education or above
  • Minimum 1 year of customer service experience, preferably in banking industry
  • Good communication skills, proficiency in spoken English and Putonghua
  • Customer service oriented and able to work under pressure
  • With HKSI is advantage
  • Shift duty is required


Attractive remuneration package will be offered to the right candidate. Please apply with full resume stating present & expected salary and contact phone number to The Human Resources Manager, 10/F, 161 Queen’s Road Central, Hong Kong or via email to [via CTgoodjobs Apply Now ]. Please quote the reference.


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More job information
Job ref no. PC/DBD-CSO/CTO (CT3119870-01#0018)
  • N/A
Job Function
  • Shau Kei Wan
Employment Term
  • Permanent
  • Full-time
  • 1 year
Career Level
  • Entry level
  • F.5- F.7 or DSE