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Job ref no.: CT3114389-01#7731

Customer Service Officer 客 戶 服 務 主 任 ( 5-day work week)

Young Living Hong Kong Limited

Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Medical plan
  • Paid overtime

Reporting to the Customer Service Manager, you will be responsible for providing quality service to members and customers within hotline and on-line platform.

You will also be engaged in data-entry and other ad-hoc activities as assigned by the Management. 

 

Responsibilities:

  • Provide excellent service experience to members and customers in resolving their inquiries/issues on membership enrollment, membership programs, placing orders, order status, shipment, etc. via telephone and email
  • Ensure that calls and emails are handled according to the company’s service level
  • Ensure that customers' enquiries/issues are resolved timely in compliance with the company's standards
  • Proactively keep customers updated on the status of unresolved enquiries
  • Update information in the data base on a regular basis to ensure that customers are being provided with accurate and sufficient information
  • Follow-up customers' complaints promptly to ensure customer's satisfaction
  • Promote and suggest merchandise by identifying and understanding customers’ needs
  • Other duties as assigned

 

Requirements:

  • F.5 or above, preferably with at least 1 year of working experience in the customer service or related industry, fresh graduates may also be considered
  • Fluency in Cantonese, ability to speak and write in English
  • Knowledge in Chinese word-processing and Microsoft Office
  • Retail/on-line customer service experience will be considered as a distinctive advantage
  • Positive attitude and good interpersonal skills, pleasant telephone manners, patient and friendly personality, mature and passionate in assisting customers

 

We Offer:

  • 5-day work week
  • Attractive remuneration package
  • Overtime pay
  • Medical coverage
  • Employee recognition program
  • Discretionary year-end bonus (up to 1-1.5 month's pay)
  • Staff purchase
  • Fun and friendly workplace

 

This is a full-time customer service position with attractive remuneration, benefits and comprehensive training to the right candidate. Salary will depend on level of English and work experience.  Interested candidate please submit your application with detailed resume and expected salary by clicking "Apply Now" .Only short-listed candidates will be notified.  All personal data will be kept in strict confidence and only be used for recruitment purpose.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3114389-01#7731
Salary
  • N/A
Job Function
Industry
Location
  • Central
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip